Log on the app and select ‘Profile’ from the bottom menu to find your 8 digit Customer ID. Otherwise select ‘Forgot Customer ID’ from internet banking and follow the prompts.

You'll need your customer ID and a few other personal details.

App:

• Download the app via the App Store or Play Store and follow the prompts.

Internet banking:

• Register via the Log on tab on our website and follow the prompts.

If you are registered for electronic communications, you will receive an email to let you know when your statement is available.

App:

1. Log on and select the account you wish to view the statement for
2. Tap on Statements
3. Select the period you would like to view.

Internet banking:

1. Log on
2. Navigate to Accounts, and select ‘Statements’,
3. Select the account you want to view the statements for, and the period you would like to search for,
4. Select Search. All the available statements for the selected period will now display.

You can request a statement if you need a more recent record of your transactions.

Access your accounts

You may need to access your accounts from overseas, so make sure you know your app or internet banking password before you go.

Please contact us before you go to set up an alternative Transaction Password to use while travelling, this will ensure you can continue to access your accounts avoiding any issues overseas accessing your Australian mobile number to receive your SMS one time password.

Notify us of your travel plans

Let us know your travel plans via the app or internet banking so we can monitor your account activity overseas and provide better security for you.

To use the app to notify us of your travel plans:

• Log on
• Go to Profile
• Select Overseas travel and follow the prompts.

To use internet banking to notify us of your travel plans:

• Log on to internet banking and navigate to Services > Overseas travel,
• Select 'Add trip'
• Enter all countries you plan to visit including stopovers, and the dates you are travelling,
• Use the checkboxes provided to let us know if you are planning to use your cards for ATM withdrawals, or for large purchases, 
• Select ‘Save’.

Alternatively, you can call us on 13 19 87, or visit one of our branches to notify us. 

Contact us securely.

App:

1. Log on and select the mail icon in the top-left of the screen
2. Toggle to Create message and enter your details
3. Click Send and keep an eye on your inbox for replies.

Internet banking:

1. Log onto internet banking
2. Navigate to Mail > Create message
3. Enter your enquiry in the description field and upload any attachments
4. Click Send and keep an eye on your inbox for replies.