While the Customer Assist team can look to provide temporary relief if you are facing financial difficulties, this is also an opportunity for you to review your circumstances and budget. A break from your repayments is only a temporary solution; for long term change you may need to assess your spending and determine your priorities. There may also be other support services that may be able to assist you as detailed below:
Financial Counsellors provide free information and support to people in financial difficulty. Visit the National Debt Helpline for more information or call (free) 1800 007 007.
Family and domestic violence 1800 RESPECT is a national sexual assault, domestic and family violence counselling service which provides a 24 hour hotline for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault. For more information call 1800 RESPECT (1800 737 732).
Money Smart Money Smart is run by the Australian Securities and Investments Commission (ASIC), which offers free independent guidance to help you manage your money.
Legal Aid Services
NSW Legal Aid NSW for more information contact Law Access NSW on 1300 888 529.
QLD Legal Aid QLD for more information call 1300 651 188.
VIC Victoria Legal Aid for more information call 1300 792 387.
SA Legal Services Commission of South Australia for more information call 1300 366 424,
WA Legal Aid Western Australia for more information call 1300 650 579.
ACT Legal Aid ACT for more information call their Legal Aid Hotline 1300 654 314.
NT Northern Territory Legal Aid Commission for more information call 1800 019 343.
TAS Legal Aid Tasmania for more information call 1300 366 611.
Lifeline Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services. For more information call 13 11 14.
Gambling help Online provides free 24/7 chat and email counselling and support services to assist with problem gambling and online services. For more information call 1800 858 858 or visit Gambling help.
Beyond Blue Beyond Blue provides a 24 hour/7 days a week hotline to provide anyone within Australia the skills to help look after their mental health and wellbeing. For more information, contact their support service on 1300 224 636 or visit Beyond Blue.
MensLine Australia MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues. Callers have access to 24-hour support, anywhere anytime.