Locate us I Newcastle Permanent

Find a local branch or ATM

Things can change quickly, save yourself the trip and check your local branch info or bank from the safety and comfort of your home via the app, internet banking or call our local call centre team.

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Public holiday trading hours

Date	Branches	Contact Centre
Tuesday 24 December	Branches as normal	Contact Centre open 8am - 6pm
Wednesday 25 December (Public holiday)	Branches closed	Contact Centre closed
Thursday 26 December (Public holiday)	Branches closed	Contact Centre closed
Friday 27 December	Select branches open, find your local branch for details	Contact Centre open 8am - 6pm
Monday 30 December	Branches as normal	Contact Centre open 8am - 6pm
Tuesday 31 December	Branches as normal	Contact Centre open 8am - 6pm
Wednesday 1 January (Public holiday)	Branches closed	Contact Centre closed

If you schedule a payment to occur on a date that is a non-business day or public holiday, including a:

Pay Anyone payment
BPAY payment
Payment set up by us on your behalf
Batch payments (Business only)

the payment may be processed on the business day immediately after the scheduled date.

Checking your balance and scheduled payments regularly will help you to keep track of what’s coming in and out of your account. You can also check your Product Schedule for any details about how and when fees, charges and interest may apply for your account, to help you plan the timing of your scheduled payment to suit you.

If you want more information regarding your specific payment please contact 13 19 87.

Ways to get in touch

App Use our app or internet banking to send us a secure message.
Email Send us an email and we will be in touch as soon as possible.
Web chat Ask us a question via the chat functionality on our website.
Phone Call us on 13 19 87, or
+612 4907 6501 from overseas.

Your bank will never contact you unexpectedly and request the following:

• Share your password, PIN, customer number, or one-time password
• Transfer money, withdraw, or deposit cash to a third party
• Click a link to grant access to your computer
• Send a courier or staff to pick up money, cards, or details from you.

Never respond if you're contacted unexpectedly and asked for any of the above. Rather call your bank directly or visit your local branch to confirm if it's a legitimate request.

Security & scam advice

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