Hang up on unexpected calls claiming to be from our fraud team and contact us directly instead. More ways to keep your data safe. 

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Things can change quickly, save yourself the trip and check your local branch info or bank from the safety and comfort of your home via the app, internet banking or call our local call centre team

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Public holiday trading hours

Date Branches Contact Centre
Monday 7 October
Labour Day
Branches closed Contact Centre open 9am - 2pm

If you schedule a payment to occur on a date that is a non-business day or public holiday, including a:

  • Pay Anyone payment
  • BPAY payment
  • Payment set up by us on your behalf
  • Batch payments (Business only)

the payment may be processed on the business day immediately after the scheduled date.

Checking your balance and scheduled payments regularly will help you to keep track of what’s coming in and out of your account. You can also check your Product Schedule for any details about how and when fees, charges and interest may apply for your account, to help you plan the timing of your scheduled payment to suit you. 

If you want more information regarding your specific payment please contact 13 19 87.

 

Security advice

Your bank will never contact you unexpectedly and request the following:

• Share your password, PIN, customer number, or one-time password
• Transfer money, withdraw, or deposit cash to a third party
• Click a link to grant access to your computer
• Send a courier or staff to pick up money, cards, or details from you.

Never respond if you're contacted unexpectedly and asked for any of the above. Rather call your bank directly or visit your local branch to confirm if it's a legitimate request.

Together, the Charitable Foundation and We Care Connect can help change the cycle of poverty and provide the every day essentials that families deserve.

Banking on the go?

There's an app for that.

  • Securely access your money any time
  • Check out faster in-store or online using mobile payments
  • Personalise, manage and open an account in seconds.

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