Hang up on unexpected calls claiming to be from our fraud team and contact us directly instead. More ways to keep your data safe. 

Dismiss

We use cookies to provide you with the best possible online experience. Read more

Dismiss
Navigation

BSB 650 000

COBA membership

Newcastle Permanent, part of Newcastle Greater Mutual Group, is a member of the Customer Owned Banking Association (COBA) and subscriber to the 2022 Customer Owned Banking Code of Practice (COBCOP or Code).

COBA is the industry advocate for Australia’s customer owned banking sector whose vision is to be recognised, successful and a leading advocate for a more competitive retail banking sector and a champion of the benefits of the customer owned model.

The COBCOP is a public expression of the level of support that subscribers will provide to its customers and the community, and the standards by which they will be held accountable. It outlines clearly and transparently what a customer can expect when dealing with a Code subscriber, like Newcastle Permanent.

The 2022 Code is underpinned by seven key promises. These promises establish higher standards than the law requires and reflects the customer owned banking sector’s commitment to serving the interests of its customers and communities.

  1. We will deliver banking services in the interests of our customers.
  2. We will obey the law.
  3. We will not mislead or deceive.
  4. We will act honestly and fairly.
  5. We will offer products and services that are fit for general purpose.
  6. We will deliver services with reasonable care and skill.
  7. We will contribute to the community.

A copy of the 2022 Code of Practice can be found on the COBA website, or by contacting us.

To learn more about COBA, please visit their website.

Mother and teenage son talking to Newcastle Permanent employee

We have a long and proud history of supporting the communities we are part of.

Our BSB 650 000

©Newcastle Permanent, part of Newcastle Greater Mutual Group Ltd
ACN 087 651 992 Australian Financial Services Licence/Australian credit licence 238273

General Advice Warning: Any general advice on this website (including via webchat) has been prepared without taking into account your objectives, financial situation or needs. Therefore, before acting on the advice, you should consider its appropriateness (having regard to your personal circumstances). Before deciding to acquire a financial product from us, you should also consider the relevant Terms and Conditions or Product Disclosure Statement.

 
 
Acknowledgement of Country

We acknowledge the Traditional Custodians of the lands, waterways and skies across Australia. We pay our respects to Elders past and present. 

First nations peoples are respectfully advised this website may contain images, names or stories of people who have passed away. Read our Reconciliation Action Plan here.

Taken from 'Reconcile Connection', an artwork commissioned by NGM Group created by Bundjalung woman Tywana Caldwell