Helping make home loans easy

After living in Newcastle for almost 60 years, Louise and her husband Gerhard made the decision to downsize from their family home earlier this year.

They began looking for a place that would suit their needs and budget following 20 years in their previous home raising three kids and caring for Louise’s mother.

During their search, they found a property near Port Macquarie that was a perfect fit and started to organise finance.

Louise met with one of Newcastle Permanent’s Mortgage Lending Specialists and said the process for securing a home loan was simple and smooth.

“We saw this house and everything about it was perfect. We just needed to know we could get the finance to make it happen,” Louise said.

“From the first time we met our Lending Specialist, we knew we were going to be in good hands. The process from our first meeting, to pre-approval, to approval, was absolutely seamless and we were kept in the loop the entire way.”

“My husband even commented that buying the property felt easier than purchasing a car.”

For convenience, Louise and Gerhard chose to deal with the Newcastle Permanent’s Direct Lending Team, which works with customers online and over the phone to offer some of the best value, award winning home loans available in Australia.

After being a customer for more than 40 years, it was an easy decision for Louise to choose Newcastle Permanent for their home loan.

“I’ve grown up with Newcastle Permanent and they haven’t lost that personal touch. Things are done correctly and that’s the way it should be,” Louise said.

Louise said the approval process took just under three weeks and helped them transition to the next phase of their life without any concern or worry.

“This is the first time we’ve ever moved towns and it could have been a really anxious time, but Newcastle Permanent was so understanding and professional that we were never in doubt,” Louise said.

“The fact the vendors were in another town didn’t matter and there’s also a Newcastle Permanent branch here in Port Macquarie. We know if we have a question or concern we can easily access someone and it will be addressed straight away,” Louise said.

Since moving in a few months ago, Louise and Gerhard are enjoying the change of pace and more freedom in their lifestyle. Gerhard is able to work from home while Louise is taking some much needed time off to explore the new neighbourhood and enjoy more time with their grandson.