Internet banking register

Payment limits

Manage your daily limits for BPAY®, third party transfers and batch payments.

Card blocking

Block your card if it is lost, stolen or damaged.

Password controls

Unblock or reset your password.

Security codes

Enhanced security with SMS codes and multi-factor authentication.

Multipay and batch payment

Multiple payment functionalities for business users.

Personalise accounts

Give your accounts and account groups nicknames.

Manage payments

Add a new biller or payee, create and edit future-dated and periodic payments.

Business users

Manage authorised account users and set the accounts which certain users can access.

How to register online for internet banking

All you need is your Member Number and all we need are a few personal details. If you have any questions, you can contact us on 13 19 87.

Hit the "register now" button or head to the log on page and select 'register for internet banking' to get started!

You can also register for online banking directly by downloading our mobile banking app.

If you are looking to register for business use, then simply complete our Business Internet Banking Registration Form and return it to your nearest branch.

Register now

Other ways to register for internet banking

There are a variety of ways you can register for internet banking. Simply complete our Personal or Business Internet Banking Registration Form, and do one of the following:

return it to your nearest branch,
fax to 02 4927 4475,
email to enquiries@newcastlepermanent.com.au: or
post to PO Box 5001 Hunter Region Mail Centre NSW 2310.

You can also contact us on 13 19 87 for further information or assistance.

Access your accounts

You may need to access your accounts from overseas, so make sure you know your app or internet banking password before you go.

Please contact us before you go to set up an alternative Transaction Password to use while travelling, this will ensure you can continue to access your accounts avoiding any issues overseas accessing your Australian mobile number to receive your SMS one time password.

Notify us of your travel plans

Let us know your travel plans via the app or internet banking so we can monitor your account activity overseas and provide better security for you.

To use the app to notify us of your travel plans:

Log on
Go to Profile
Select Overseas travel and follow the prompts.

To use internet banking to notify us of your travel plans:

Log on to internet banking and navigate to Services > Overseas travel,
Select 'Add trip'
Enter all countries you plan to visit including stopovers, and the dates you are travelling,
Use the checkboxes provided to let us know if you are planning to use your cards for ATM withdrawals, or for large purchases,
Select ‘Save’.

Alternatively, you can call us on 13 19 87, or visit one of our branches to notify us.

International services

Security advice

Your bank will never contact you unexpectedly and request the following:

• Share your password, PIN, customer number, or one-time password
• Transfer money, withdraw, or deposit cash to a third party
• Click a link to grant access to your computer
• Send a courier or staff to pick up money, cards, or details from you.

Never respond if you're contacted unexpectedly and asked for any of the above. Rather call your bank directly or visit your local branch to confirm if it's a legitimate request.

Security and scam advice

	Internet banking	App
Add a new Biller or Payee	✔	✔
Create and edit future dated / periodic payments	✔	✔
View interest earned on your accounts	✔	✔

	Internet banking	App
Update email address	✔	✔
Opt in to electronic correspondence	✔	✖
Place an automatic block on card facilities	✔	✔
Personalise your accounts – set account nicknames or order your accounts by ‘favourites’	✔	✔
Option to remember details when logging on	✔	✔
View ‘Quick Balance’ of accounts without logging on	✖	✔
Dispute a transaction	✔	✖

	Internet banking	App
Enhanced security including Security Codes or Transaction Passwords	✔	✔
Manage payment limits for BPAY® payments	✔	✔
Manage payment limits for third party transfers	✔	✔
Manage your registered devices	✔	✔
Use 4 digit Passcode to log on	✖	✔
Multi-factor authentication at log on	✔	✖
Multi-factor authentication for high risk transactions	✔	✔

Speak to a local

Our friendly Newcastle Permanent contact centre are here to help.

Call 13 19 87

Make an enquiry

Get in touch with us online, and we'll get back to you as soon as possible.

Make an enquiry

Visit your branch

Find the Newcastle Permanent branch that's closest to you.

Find your local branch

Terms and conditions apply for internet banking and the banking app.

Osko and BPAY are registered to BPAY Pty Ltd ABN 69 079 137 518.

Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. *For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531. Cashcards and Business+ Credit Cards are not eligible.

Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC. Cashcards and Business+ Credit Cards are not eligible.

Restrictions apply to some services, please see the applicable product schedule for details.