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BSB 650 000
Our ambition is to deliver you Australia’s best banking experience, but sometimes things don’t quite go to plan. If there is a way we can improve your experience, our products or our service we want to hear about it so we can make things right as quickly as possible. You can talk to us about your experience in the way that suits you, once we receive your complaint we will:
Read our Feedback Guide (or find it in another language). You can also request this guide in a different format, just call us on 13 19 87.
If you are not happy with the outcome of your complaint you may choose to have it reviewed by our Dispute Review Committee. This is a free service. Alternatively, you can lodge a complaint with the Australian Financial Complaints Authority.
If you wish to have your complaint reviewed by the Committee, please let us know:
Our Feedback Guide is available in several languages:
1. English 2. Italian 3. Arabic 4. Greek 5. Korean 6. Chinese (Mandarin) 7. Chinese (Cantonese) 8. Vietnamese 9. Hindi
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Submit your complaint to:
We love to celebrate our people! If you have experienced great service let us know so we can pass it on. Pass on a compliment
We love to celebrate our people! If you have experienced great service let us know so we can pass it on.
Simply let us know and we can arrange an interpreter to help with your call. You can also use the Translating and Interpreting Service (TIS National) for immediate interpreting support on 13 14 50.
If you find hearing or speaking on the phone tricky, you can reach us through the National Relay Service (NRS).
We're dedicated to providing an inclusive and accessible banking experience for all individuals. Our goal is to achieve Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Conformance.
We continuously improve our online features to provide inclusive financial services to individuals with diverse needs. We work endlessly to create user-friendly experiences by removing barriers on all platforms that could hinder you from having an accessible and enjoyable experience. This means we include assistive technology such as screen readers, braille readers, and screen magnifiers.
Our website works best with a desktop screen resolution of 1024 x 768 and is also mobile responsive for all devices. We support the latest browser technology of:
Our app includes assistive technologies such as VoiceOver for iOS and Talkback on Android. It’s also optimised for the latest version of iOS and Android.
We value your feedback and input. Together, we can ensure our banking services support everyone, fostering financial well-being for all.