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Keep it social

Our social media channels are committed to keeping you updated on our products, maintenance activities, sponsorships, community initiatives, upcoming events, and the impactful work of the Newcastle Permanent Charitable Foundation.

If you’d like to chat with us, feel free to send us a private message on Facebook or contact our local Customer Contact Centre on 13 19 87.

Just a heads up, we'll need to verify your identity when discussing your accounts or providing financial advice. This can't be done through social media, so we'll ask you to send a secure message through our app or internet banking, visit us at one of our branches, or give us a call to proceed. Thanks for understanding.

 

Our social media channels are a place for discussing what’s happening at Newcastle Permanent and Newcastle Permanent Charitable Foundation. We ask that you keep discussion on-topic and be respectful and courteous to others.

We reserve the right to amend, hide, or delete comments that we deem to be off-topic, offensive, defamatory, inappropriate, spamming, misleading, fraudulent, or trolling. We define trolling as any comment that’s deliberately inflammatory or aimed at upsetting other community members.

The first time a community member’s comments break these guidelines on one of our social media channels, they will receive a warning. Failure to comply with this warning may result in offending individuals being banned from that channel. We reserve the right to remove posts that we consider to be not adhering to these guidelines.

Our social media channels are monitored by a dedicated team of authorised employees. 

We’re here to help you with Newcastle Permanent enquiries online between 8am-6pm Mon to Fri, and 9am-2pm Sat & Sun. For our Charitable Foundation, we’ll get back to you through the week between 8am-5pm.

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