Career Paths/Areas of employment
There are three main areas of employment in Newcastle Permanent:
Member Services
Member Services covers a range of roles. The most visible jobs are: Member Service Officer, who conducts everyday transactions with members at our branches; and Branch Manager, who is responsible for the performance of the branch, personal loans and the management and development of staff. More specialised roles in this area include Mortgage Lending, Business Banking, Financial Planning and positions in our Member Support Centre.
Mortgage Lending
A Community Lending Manager (CLM) is responsible for providing Home Loan solutions for our members. Our CLM's work with members to find the best product to suit their particular needs. With our mobile lending service, a CLM has the flexibility to meet with members when and where required – in a branch, at their home or where they work.
Business Banking
Newcastle Permanent Business Solutions offers a genuine alternative to the major banks for business banking and finance. As a mutual building society, we are owned by our members which means we return benefits and value to our business customers through low lending rates and fees.
To become a Business Solutions Relationship Manager you will have a wealth of experience in financial services and commercial business management. You will also gain a great understanding of our Business products to help provide the smartest solutions for our business members.
Financial Planning
A financial planner is a highly specialised role, so you will need to have the experience and qualifications necessary to fill such a position.
Newcastle Permanent's financial planners are accredited, qualified and trained to give sound, personalised, strategic advice on a broad range of financial issues. Our planners have the flexibility to meet with members at their local Newcastle Permanent branch or a convenient location.
Member Support Centre
Newcastle Permanent is committed to excellence in member support and service. Our Member Support Centre offers support 7 days a week over the phone, 8am – 8pm Monday to Friday and 8am – 4pm Saturday and Sunday. It offers a rewarding flexible work environment for staff with a broad knowledge of Newcastle Permanent’s products and services.
Operations
Loans Processing
Loans Processing is responsible for supporting the branch network, Community Lending Managers, Business Solutions and our Broker Channel in Personal, Mortgage and Business lending. Loans Processing comprises five different departments: Application Capture; Credit Analysis; Conveyancing; Funding; and Securities. Within these departments there are various career opportunities such as: administration; credit assessing; and conveyancing clerks.
Member Administration Department
This department meets the administration needs of Newcastle Permanent and consists of: Administration Processing; Loans Administration; Insurance; Card Services; and Cheque department.
Roles in this department involve data entry, customer service, typing of correspondence, reconciling payments, investigating and negotiating.
Corporate
The Newcastle Permanent Corporate departments include: Human Resources; Learning & Development; Marketing; Information Technology; Finance; Treasury; Property; Legal; Compliance; and Fraud.
Human Resources
Our Human Resources/Learning & Development department comprises HR Generalists and Specialists, Payroll Officers, Learning & Development Specialists and Training Officers. HR/L&D is responsible for employee relations, recruitment, staff benefits, staff inductions and training.
Marketing
The Marketing department is responsible for developing, implementing and managing strategic and operational marketing activities including: brand and product communications; sponsorship and Charitable Foundation activities; product development and management; member relationship management and communication; development of internal and external stakeholder relations; and market research to guide our decisions.
Career opportunities within this department include: Marketing Communications; Product Managers; Charitable Foundation and Sponsorship Officers; Member Analysts; Market Researchers; and Internal Communications.
Information Technology
The IT Group manages both infrastructure and applications to help raise customer service levels across our branches, call centres, ATMs, EFTPOS, Treasury and other areas of Newcastle Permanent. The group drives change throughout the network, enabling business as well as supporting the business. There are a number of different career paths through the IT Group from infrastructure associated with major databases and Windows and Unix systems to programming in the core system using COBOL or the presentation layers using a combination of modern programming languages.
Finance
The Finance department at Newcastle Permanent consists of 3 teams: Financial Accounting; Management Accounting; and Finance Systems. Overall, our Finance department is responsible for the day-to-day accounting functions, budgeting, forecasting and monitoring both income and expenses. Career opportunities include: Management and Financial Accountants; Accounts Payable; and Reconciliation Officers.
Treasury
Newcastle Permanent’s Treasury maximises member value through efficient and effective capital management. Treasury positions the asset and liability books to both minimise the cost of funds borrowed and maximise the returns on our investment portfolios. This is carried out within our overall liquidity guidelines and in support of the mutual goals of Newcastle Permanent.
Treasury is a specialised department so we look to employ the right people with generalised skills in economics, finance and sales and assist them to learn and implement the specific knowledge required to meet our goals.
Property
Property comprises the tasks of facilities management, branch refurbishments and establishing new branches, purchasing and procurement and contracts management.
Legal, Compliance, Audit and Fraud
Compliance is responsible for ensuring compliance with prudential standards, regulatory and statutory requirements whilst our Audit team is responsible for ensuring that systems and set procedures meet all risk, control, accounting and legislative requirements. Fraud is responsible for the detection and prevention of fraud relating to Newcastle Permanent and its members.
Our Legal department is responsible for providing legal advice in relation to our financial products and services, operations, marketing and promotional materials, compliance and risk obligations and Head Office and branch activities. Career opportunities across these areas include: Compliance Officers; Fraud Investigators; Corporate Lawyers; and Audit Managers.
Project Office
Our Project Office is a vital facilitator of change and is responsible for managing strategic projects to improve our capabilities across all business disciplines, including innovation in processes and technology. Our Project team consists of experienced Project Managers and Business Analysts who work in conjunction with subject and product experts.